Cancellations

Cancellations must be made within 24 hours after the order is placed. Please contact a Customer Service Representative in order to cancel your order. You may cancel your order and obtain a full refund if order has not been shipped and/or is not awaiting shipment.

Please allow 2 to 3 business days for your account to be successfully refunded in full. You will be notified via email with a confirmation once refund has been issued.

Customer is responsible for all return shipping and insurance costs. Package must be in original packaging without any damage in order to receive a refund. Shipping and Handling is non-refundable.

Returns and Warranty

All of our items are protected by a 3 day warranty and 30 days parts warranty. If your item is defective and within warranty you may contact one of friendly customer service representatives in order to obtain further instructions. If parts are needed, we will promptly ship replacement parts free of charge. A copy of the invoice and a brief statement indicating the defective nature of the merchandise must be included. Upon arrival, we will verify the defect. Please note that if we find the cause to be from wear and tear the customer may incur repair charges and be responsible for the return shipping cost.

Damage Policy

All of our items pass a rigorous inspection before shipment to insure that they are completely functional and free of any damage. Therefore any damage to the item has occurred during the shipping process. If you receive a damaged itiem, you must contact us within 3 days of receiving it so we can file a damage report with the shipping company and make arrangements to fix or replace your damaged item.

Returned Products

Returned items must Be 100% complete, contain ALL original boxes and packing materials, contain all manuals, accessories and documentation provided by the manufacturer. Customer is responsible for shipping charges on returned items. We strongly recommend that you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.

All returns and exchanges must be shipped within 3 business days once a we have been notifyed of any problems. Items will only be accepted if they are returned with all of the original packaging materials and documentation.

If any products are returned back to us and not found defective they are subject to a 30% restocking fee.